1. We work for our clients – not the other way around!
  2. We want our clients to refer us to a family member, friend or colleague and judge our success on the many clients we have which have come to us in this manner. To keep achieving this we emphasize that we are a service industry and therefore are constantly looking for ways to increase and better our service to you.
  3. All calls shall be returned within the same working day if received before lunch time on any given day. Calls received in the afternoon and which cannot be directed to your Solicitor shall be returned prior to Noon on the next working day.
  4. Our clients shall be kept informed on a regular basis of the status of their case/matter either by phone, mail or e-mail and shall not be left wondering what is happening on their file. We encourage regular contact with our clients.
  5. We shall work to de-mystify the law – to deliver our advice in plain English and to explain your transaction/matter in simple terms.
  6. Your privacy is important to us and we will treat all matters with discretion and the respect they deserve.
  7. We will keep your costs down and our fees competitive at all time.
  8. Each of our clients will be given a written account of what fees they will incur and what outlays they may encounter prior to our commencing any work on any matter. The law says that you are entitled to know what your solicitor will charge you and why, prior to their undertaking a job for you – insist on it!
  9. We respect and appreciate feed-back and enquiries from our clients or from browsers – please use the on-line service to contact us with your questions or comments.
  10. Thank you.
General Information